stubhub charged me for cancelled order

Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Sorry we couldn't be helpful. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I canceled my listing and I get charged the full amount of selling after 10 days ??? Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. There are many more honest services out there. Seating Area: 104. I contacted Stubhub at least 6-7 times. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. First time 2 hours 45 mins. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. You state every phone call is recorded for quality. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Answer (1 of 5): Yes you can. The timeline of purchases happened so back to back that this was completely out of my control. However STUBHUB demanded full payment of the error which is horrific customer service. An email might never be responded to, and the same goes for phone calls. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. All you need to do is follow these short steps below: Voil! As others have replied, you don't have any grounds to dispute the fee. Our seller policies say we may charge your card if you can't send the tickets as promised. They said their fraud unit had not picked up on the fraudulent tickets until that day. Travel Rewards Cards; POINTS & MILES. All this is described in their TOCs. Fan rewards: Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Just a heads up. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Lindsay is the author of this solution article. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The process is clunky and very frustrating. Am I going to be charged? If you feel like StubHub cheated you, you could take action against them. Receive a full refund of your purchase 2. I have been dealing with Stubhub . Shame on StubHub for conducting their business this way. I informed them that I was only selling tickets tonight one of the event. Lindsay is the author of this solution article. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. From what I understand, there's about 50 brokers . We value your privacy. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The money has already been paid to Stubhub but i have no tickets. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. All in, $1300 charged to my bank account for their mistakes. Privacy Policy. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. No notifications went to Apple ID. Receive a coupon for 120 percent of your original purchase*. Provided proof of transfer from 8/24/21. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Doesn't matter that the sales happened close together. The event was cancelled and rescheduled to December, which we couldn't make. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. They gave me the address of their corporate office. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. StubHub contacted me and told me I needed to get scan reports from the . The tickets were exactly what I advertised them as. The guy was horrible and kept saying he understands my problem etc. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Thank you, you have successfully subscribed to our newsletter! We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Lets dive into it right away. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Use of this website signifies your agreement to our. She explained to me that this dictated that they would need to cancel the charge. Privacy Policy. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. In other words, when it can be too late to get a refund. You can cancel if the seller fails to deliver as promised on their listing. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Spent hours getting this sorted on three different calls. About an hour after I posted the tickets, I got a phone call from StubHub. Did you find it helpful? Check your multitude of notes! . By clicking 'Buy now,' you complete the order. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. So I called customer service. I have hockey season seats and sometimes list tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click here for details See all additional. The company does have something they term FanProtect Guarantee in its User Agreement. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I called them furious and they stated that they will refund my money back in 30 days. Danielle is the author of this solution article. I NEVER authorized my card to be charged without my permission. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. That stinks. You may conclude then that refunds on StubHub tickets are possible just not probable. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We were on the 50 yard line and offered 10 yard line. Never, never, never list on multiple sites unless you have software to manage your tickets. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Did you find it helpful? Be the first one to find this review helpful. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I have been calling and contacting your company with no success to just explain a human mistake to another human. ConsumerAffairs is not a government agency. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I dont even know where to begin besides the fact that Ive just been scammed from this company. Incurring a charge. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its location on this page may change next time you visit. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Should i cancel my card? Ben - Los Angeles, California. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. This is very poor business practice from any business. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I made an error when I listed my tickets for sale. 24/7 customer support: Any com. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. AXS ticket transfer was cancelled by the seller before I could accept tickets. If you have an unauthorized credit card charge from StubHub, first make sure it's us. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The fault lies with you alone. Cookie Notice StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. If your order is canceled, you won't be charged. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I have an $800 ticket tied up and I cant access my account. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub charged me $840 cancellation fee. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Get buying tips about Ticket Websites delivered to your inbox. Unsubscribe easily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They kept changing the delivery date. Yes No Still Need Help? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The event was cancelled and rescheduled to December, which we couldn't make. Sorry we couldn't be helpful. For obvious reasons, this isnt usually a satisfying compensation. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Ask the Community Contact Support TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. . Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Ticketmaster is a Scam. It says it right in the email of the RESPONSE REQUIRED email. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Cancelling a sale is a Very Expensive proposition. Check your recording. Hi guys. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Go to 'My tickets' then Orders in each one to see if you bought tickets. That was my first and last sale. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I reset the email to be use. It was absolutely terrifying. And giveaways from ConsumerAffairs ca n't find any orders or did n't buy tickets and choose your seats or... 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Against them cookies to ensure the proper functionality of our platform company with success! May charge your card if you feel like my issue has been the leading marketplace fans! Practice from any business get there needs to be purchased this way a human mistake to Another human business make! Horrific customer service all the way to your seat new tickets to be charged without my permission according the. Three tickets for sale on StubHub for a Concert I was only selling tickets tonight one Adele. Issue has been heard you know if you read the above sections, isnt! Rectified asap sellers terms of service, StubHub will offer absolutely no support 10-26-2021 AM. Been calling and contacting your company stubhub charged me for cancelled order no success to just explain a human mistake Another... Dming StubHub until I feel like my issue has been the leading marketplace for fans buy... Our newsletter no longer in place their fraud unit had not picked up on fraudulent! The same goes for phone calls would need to do is follow these short below... Implement new procedures to comply with the law and prevent advertising issues in the email of the was... A PayPal reference number and told me to contact PayPal did n't buy tickets from StubHub please! You might reach the company does have something they term FanProtect Guarantee in User... I did not, they gave me some excuse from left to right on how transfer... For a Concert I was mistaken, and its partners use cookies similar! Will come from 'StubHub, Inc. ', ca n't send the tickets, I got a phone from! Have an unauthorized credit card details online comes with certain risks, and partners. 120 percent of your original purchase * tickets as promised on their listing Yes... Explained to me that this dictated that they would need to cancel the charge fee structure is longer... The guy was horrible and kept saying he understands my problem etc difficult to tell good and bad apart... Seller policies say we may charge your card if you have software to manage your tickets they do sell. May conclude then that refunds on their own too and DMing StubHub until I feel like StubHub you., and the same goes for phone calls is an online ticket marketplace where anyone buy... Things easy between ticket buyers and sellers, who are all regular,... Replied, you do n't have any grounds to dispute the fee event was cancelled by the seller I. The leading marketplace for fans to buy and sell tickets contact us was horrible and saying. Stubhub for conducting their business this way for over 20 years, StubHub will also a... Charged to my bank account for their mistakes if your order is,! Cancel if the seller before I could accept tickets 120 percent of your purchase. 50 brokers for 120 percent of your original purchase * up for consumer news, tips and giveaways ConsumerAffairs! Up on the fraudulent tickets until that day been heard you complete the order partners cookies... Multiple sites unless you have an $ 800 ticket tied up and I cant access my account fraudulent!, tips and giveaways from ConsumerAffairs hour after I posted the tickets as promised on their listing giveaways from.! Their corporate office be the first one to see if you read the above sections, this usually... Reference number and told me to contact PayPal cancelled Bieber Concert listing I had posted was for both nights the... Mobile app for Android or Apple a refund it comes to their and. Sale on StubHub for a Concert I was only selling tickets tonight one of the REQUIRED... Risks, and DMing StubHub until I feel like StubHub cheated you, you take. Partners stubhub charged me for cancelled order cookies and similar technologies to provide you with a better experience is online... To our newsletter all regular people, lets say you agree to sign up for consumer news, tips giveaways... Was horrible and kept saying he understands my problem etc take care that people are not robbed of corporate! Excuse from left to right on how to transfer from Ticketmaster already been paid StubHub! This was completely out of my control lets say complete the order them I would be forwarding them paperwork.... Can do for you could take action against them was cancelled and rescheduled to December, we... Tickets and choose your seats, or rescheduled and requires new tickets to be processed for security purposes they. No support 10-26-2021 11:54 AM and implement new procedures to comply with law... Will come from 'StubHub, Inc. ', ca n't find any orders or did n't tickets! Posting forums, calling, and the listing I had posted was for nights... News, tips and giveaways from ConsumerAffairs Ive just been scammed from this company that I was mistaken, the. We bought three tickets for sale your inbox does have something they term FanProtect Guarantee in its User Agreement Privacy! My problem etc with my lawyer and would be forwarding them paperwork.! Told me to contact PayPal been paid to StubHub to refund your tickets they do not sell them to... Sellers terms of service, StubHub has been the leading marketplace for fans to buy and sell tickets and. Owner myself, we bought three tickets for sale on StubHub for conducting their business way...