tapi carpets refund policy

There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Cookies policy . Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Available 7-days a week. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity The return of Tapi is to be completed within 30 days of the customer receiving the product, ensure that the returned product is in good condition and is not damaged, customer take the cost of return. Send. Say goodbye to mud and maintenance! We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. Our flooring expert will help you find your dream floor in the comfort of your home. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! The aim of our delivery and care package is to make your installation as smooth as possible. Book an online consultation with one of our team from the comfort of your sofa. Home. from carpet to laminate, we would again suggest a home visit before ordering. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). *Restrictions apply. The best option for a pet-friendly carpet is one with a short pile. Available 6-days a week, 9am-5pm. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Posted 17 Jan 2023. If you are not entirely satisfied with your purchase please contact us here. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. We want you to love your FLOR. A seamless experience so far and friendly, helpful staff. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. We know that changing your flooring can seem like a hassle not any more! Book a convenient appointment online. Who we are: We're Tapi , a passionate flooring retailer in the UK with a difference. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Please note that any revisions to your order may incur further costs. Tapi Carpets & Floors Ltd. You're also welcome to collect your order from your nearest Tapi store. Job in London - England - UK , BR6 0JU. Our gliding, sock-sliding laminate is family friendly and easy to fit. Vinyl thatll rock your socks off! You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Selected products/locations. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . Salary Competitive. Editor, Marcus Herbert. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. The other hurdle which could potentially hold up your order is fitting. Tapi stocks a range of carpet brands, including Brockway, Brintons, Ulster and Westex. Tapi Carpets & Floors. Credit is subject to application and Status. All carpets benefit from the use of good quality underlay. In addition, we provide a complementary vacuum. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. No Deposit. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. This could help save you money and also reduce waste to help us lower our carbon footprint. You can pay for your order in monthly instalments with our interest free credit finance option. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi Tapi offers all of the above, some are an extra charge. When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. If you feel you don't require a home visit, we can proceed with the sizes we have been provided. Assistant Manager. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Can I order flooring online or over the phone? Grab time with our flooring experts and all our samples to help you choose. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. There are two reasons why there might be a line running along the length of your new carpet. Approx. Fitting is chargeable. Subject to status and affordability. 40 minutes. Delivery times may increase around holidays and peak shipping periods. Carpet is a soft, luxurious product and flattening of the pile will occur. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. Fret not! None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. 90 minutes. Voice your opinion today and hear what 53,412 customers have already said. Terms and Conditions apply. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. For a perfect finish our products require a smooth, dry, clean and sound foundation. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. 45 minutes. 90 minutes. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). Unfortunately, we dont do flooring repairs. Free standard delivery on orders over 75. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. Book a convenient appointment online. Here at Tapi, there are lots of ways to place an order for your new flooring. England CouponBirds is a USPTO registered trademark. Approx. Easily bleachable in case you get stains and moths won't attack it. Grab time with our flooring experts and all our samples to help you choose. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. If a refund becomes necessary, it will be made to the person named on the sales confirmation or invoice, but credit/debit card refunds can only be made to the same account of the original card used at the time of purchase. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. Approx. We're only happy when you're delighted, so it goes without saying that we take any complaints very seriously. New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. It's easy to use and will help you visualise a wide range of options, making flooring decisions even simpler. If a subsequent order is placed, we cannot promise this will be supplied from the same batch as that previously supplied. If the lines do not disappear within a three-week period, please contact the store. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. Its always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. Available 6-days a week, 9am-5pm. A subsequent visit should be requested when your flooring has been uplifted. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. Inspiration for your home & garden. Our flooring experts will be able to talk you through the costs of fitting a new carpet when you visit us in-store or book a home visit, but there's also a handy flooring cost calculator on all of our carpet product pages to give you an estimate of how much your floor will cost (excluding fitting). All carpets are cut at 10cm intervals with a minimum order length of 1 metre. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Answer a few questions and we'll recommend the best products for you. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Smart ways to shop with Tapi. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Grab time with our flooring experts and all our samples to help you choose. Please confirm you would like to subscribe to our newsletter? Tapi Carpets & Floors has 5 stars! 750 minimum order value. Tapi Carpets. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. Rest assured, we put your safety first. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. If you have a spare box or two left over we would suggest these be stored on a flat dry surface for future use as these are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. Recently. Welcome to our General Terms and Conditions of Tapi Carpets. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. The Tapi Delivery & Care Package includes: Its a common misconception that carpets will always look the same as the day they were fitted, however, this isnt quite true. Tapi Carpets & Floors has 5 stars! Approx. 40 minutes. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. Smart ways to shop with Tapi. Listed on 2023-01-10. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. Feel-good wood. For further information please consult our floor care guide. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. To the extent permitted by law, Tapi Carpets & Floors will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. Save up to 100 a year . Fitting costs are excluded from this offer as they're undertaken by a third party. Returns policy. Soft, firm, grey, blue, brown or white, you name it, we do it! We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Our flooring expert will help you find your dream floor in the comfort of your home. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. The sale of Direct to Home products which are deemed to have been made off-site or at distance have separate terms and conditions and these are available via our website. I placed an order via Order Direct, who will get in touch when my flooring is ready? Approx. If you will not be present at the time of the delivery, please ensure the person accepting the goods on your behalf is aware of this requirement. The provision of a link to such a website does not mean that we endorse that website. This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. Permanent. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Many of our stores may have additional offcuts remaining from a previously cut carpet, or may have small remnants for you to have at a small price. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. Ask one of our flooring experts about this service during your appointment or visit your local Tapi store. When social distancing rules do not apply, goods will be delivered to a downstairs room of choice. Our experts will help you find your dream floor. Most locations within the UK Mainland but which excludes Northern Ireland clean and sound foundation order flooring online over... Can proceed with the sizes we have been provided today and hear what 53,412 customers have said! Order length of 1 metre is an additional service we can arrange if you want fitting included in your.! Requested when your flooring has been uplifted manufacturers packaging disposal of your sofa has collected 7 reviews an! 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